Drustar Spedition EOOD is a company handling the forwarding of international parcels — from confirming the order to handing it over to a courier in Romania.
For every client and every order we offer an individual way of handling it, based on the type of order and the client's requirements.
Order confirmation◆Parcel processing◆Waybill generation◆Packing◆Delivery to a courier in Romania◆Return handling◆Order confirmation◆Parcel processing◆Waybill generation◆Packing◆Delivery to a courier in Romania◆Return handling◆Order confirmation◆Parcel processing◆Waybill generation◆Packing◆Delivery to a courier in Romania◆Return handling◆Order confirmation◆Parcel processing◆Waybill generation◆Packing◆Delivery to a courier in Romania◆Return handling◆
Order confirmation · Parcel processing · Waybill generation · Packing · Delivery to a courier in Romania · Return handling
Process
What forwarding covers
We pick up your online store's order the moment it comes in and carry it through to the courier in Romania — including the way back, if the parcel is returned.
01
Order confirmation
Every order is confirmed with the customer before it enters processing.
02
Parcel processing
The order is prepared for shipping according to its type and your store's requirements.
03
Waybill generation
The waybill is issued directly in the courier company's platform.
04
Packing on request
We pack the parcels whenever the client asks for this service as well.
05
Delivery to a courier in Romania
Orders from your online store are handed over to a courier in Romania.
06
Return handling
Returned parcels are received, checked and processed — see the “Logistics” section.
For every client and every order we offer an individual way of handling it, based on the type of order and the client's requirements.
Services
What we offer our clients
Beyond forwarding, we also take on the entire communication with the end customer — by phone, on social media and by email.
01
Call centre and customer support
The call centre is the live communication with the company, through which it can build a better brand and image, resolve problems and questions faster and more effectively, and strengthen its relationship with customers. Although more and more businesses are built today on the assumption that they need no support or customer service, business keeps investing in building and modernising such departments.
Answering all incoming calls
Providing information about the products and services
Asking for feedback on whether customers are satisfied with the products and services they received
Enriching the company's database
Receiving all customer complaints and assisting in resolving them
Every client gets a dedicated phone number provided by us
02
Online chat and social media
Social media is a good channel that lets a brand interact with its customers and potential customers. Drustar Spedition EOOD can offer real-time replies and interaction within the community.
What it achieves
Reduces the share of uncollected, unclaimed and returned parcels
Creates long-term, loyal customers
Helps build a stronger brand identity
Is considered a major competitive advantage
Human interaction
Makes it easier to spot the points that need solving from the customer's point of view — for example “I don't know how to order online” or “I don't know how to pay by card”
Builds loyalty by offering tangible advantages over the competition — the brand is actively present and gives concrete solutions to the problems customers report
Helps the brand be perceived as friendly and trustworthy
Why it matters for the brand
Raises the level of customer satisfaction
Can retain customers
Secures a positive image on the market
03
Email support
When it comes to email support, Drustar Spedition EOOD can manage customer surveys, replies to customers and improvement of the database.
Email support makes your brand
Trustworthy
Ready to meet and understand the customer's needs — that is, reachable
Ready to spend time getting to know and interacting with customers — that is, friendly
Benefits
What you gain
Running the online store's customer care stays with us, while your team works on what moves the business forward.
01
You have time to focus on your core responsibilities
02
Staffing problems are taken off your hands
03
Effective management of call volume
04
Outstanding value for money
Logistics
Waybills, returns and storage
The operational part of the offer — what happens to every parcel, before and after it leaves.
Generating waybills in the courier's system
The waybill is generated once your order is confirmed, directly in the courier company's platform. If the client wishes, the courier company can be integrated with the website so waybills are generated automatically — recommended for a high volume of incoming orders.
Support when starting out
So that the whole operational and logistical process can be built and supported, we are ready to assist you with:
Signing a contract with the courier company
Help with opening a bank account
A partner accounting firm, should you need one
The certified translator we work with
The right software for generating invoices automatically
Handling your returns
Every returned parcel is processed within 24 hours of being received. We call the customer to find out why the parcel was not delivered. If the customer refused it, we ask for feedback on why. If it went undelivered through the courier's fault, we file a complaint with them in order to have the amount paid deducted from the invoice.
Warehousing
Besides all the work of assembling and sending your orders, we can also provide warehousing and storage for your products.
Add-ons
Additional services
Services beyond forwarding, which we take on at the client's request.
Updating the content and information on the website
Direct translations — priced according to the service requested
Publishing and editing articles, writing material, promoting the site, uploading and laying out material on the online platform
Daily communication with suppliers and partners by phone, email, chat and Skype — should the client want it
Taking part in the company's marketing strategy and producing market research
* All additional services are subject to a prior enquiry and agreement, once the work in question has been specified.
Contact
Let's talk about your parcels
We are presenting for your attention an offer for forwarding international parcels from Bulgaria to Romania. Write to us and we will prepare an individual arrangement based on the type of orders and your store's requirements.
